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Refunds, Returns, & Cancellation Policy
All chair sales are final. Due to the size of the shipment we do not accept returns on chairs. However, if your chair arrives damaged due to shipping, we'll gladly work with you to replace it or issue a refund once it's returned to us.
Custom Order Non-Refundable Deposit Policy
To secure your custom order, a non-refundable deposit is required. This deposit will be applied towards the total cost of your order. Changes to custom orders may incur additional fees.
Why do we charge you a non-refundable deposit?
Because custom orders are individually crafted they require special materials, and significant time to design and produce. Therefore, a non-refundable deposit is required to:
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Enable us to cover the upfront costs of your unique order.
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Ensure your order is prioritized and scheduled.
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Provide security against losses incurred due to order changes or cancellations.